


Bringing comfort and confidence home
Finding the right home care can feel overwhelming, but you don’t have to navigate it alone. At Forest Homecare, we’re here to help your loved one feel safe, supported, and truly cared for.
With personalised support and a familiar, friendly face, we help make home a place of comfort and independence. Reach out to our Mid-West Essex team today.
Our compassionate home care services
Personal care
From bathing to getting dressed, we offer gentle support that helps your loved one feel confident, clean, and cared for.
Palliative care
Our end-of–life care brings gentle support for those managing complex or long-term conditions.
Dementia care
Familiar routines and gentle patience guide our dementia care. We focus on helping your loved one feel safe and understood.
Parkinson’s care
Living with Parkinson’s can bring new challenges. Our care workers are here to help with stability, routine, and respectful assistance every day.
Diabetes support
Whether it’s meal planning or helping manage insulin routines, our care workers provide personalised support for day-to-day diabetes care.
Epilepsy care
From monitoring triggers to responding to seizures, we provide reliable care that prioritises safety and reassurance.
Companionship
Loneliness can be just as difficult as physical needs. We’re here with warmth, conversation, and genuine human connection.
Catheter care
We provide careful, hygienic catheter care with dignity and sensitivity. We always prioritise comfort and confidence.
Medication support
Medication support is provided with patience and accuracy, giving you peace of mind that routines are followed safely.
Our Mid-West Essex team

Margaret Shelsher
Branch Manager, Mid-West Essex
With over 35 years of experience across hospitals, care homes and domiciliary care, Margaret leads our Mid-West Essex team with deep expertise and compassion. She specialises in end-of-life and palliative support, working closely with local authorities and healthcare professionals to deliver joined-up care. Known for her calm, thoughtful approach and hands-on leadership, Margaret is dedicated to giving families peace of mind and helping her team overcome any challenge together.

Marsha Mead
Compliance Administrator
With over 18 years at Forest Homecare, Marsha brings frontline experience and deep insight to her role as Compliance Administrator. She continues to deliver hands-on care each week while supporting teams with guidance on medication safety and best practice. Calm, approachable and highly knowledgeable, Marsha is a trusted point of contact for both carers and clients. She’s passionate about learning and development, believing that knowledge empowers everyone to deliver outstanding care.
I am Head of Care here at Forest Homecare, with 41 years of experience in the Social Care sector. Working my way up first a night care worker in a small residential home in Wales with the hours fitting in perfectly with my home life and commitments having a young family at the time and as they got older, I was able to change my hours to working evenings and weekends, then onto more sociable hours once they were at secondary school. On moving to the Southeast of England, I used my valuable skills to take up a position with a local home care provider. this was a more office-based role, which included going out into the community to assess new packages, setting up person-centred care plans, completing risk assessments, and investigating safeguarding concerns.
I respond positively to all training opportunities that are offered to me to increase/ update my knowledge base, which I enjoy cascading to others working in this sector as much as time allows. I am a Dementia Champion and active in my local community giving talks and one to one support to those diagnosed with the condition and/or their family member(s), I have provided sessions to local groups, e.g.: scout movement, local WI, promoting the need for more awareness and conversation about the disease. I am also a trained Mental Health First Aider, Dignity Champion, and I have attended many sessions on various subjects to ensure that my knowledge base is always up to date and relevant as things change or progress. I am also an associate of My Home Life UK, which was an intense 6-month Leadership Support Programme that I found to be very beneficial for my current role.
I am passionate that adults should be able to remain in their own home if that is their wish, with the support and care from those who mean the most to them or from a care company like ours. My particular interest is in assessing needs and supporting people to learn new skills, which they then use to make their or someone else’s life a little bit better. I have worked on several projects that have given me a great sense of achievement, seeing the impact and improvements that came out of them and the lessons learnt along the way, both positive and negative. Taking projects from start to finish requires a comprehensive, detail-oriented mindset, which is fortunately what I specialise in, alongside several certifications obtained over the years. My passion and drive for successful completion have allowed me to manage projects both small-scale and large-scale within tight deadlines.
When I am away from the office, you can find me enjoying family time, I was the main carer for my husband who had complex needs and I think that this also gave me a greater insight into the pressures and rewards for those who care for someone, also the impact having a formal package of care may have on an entire network of supporters both family/friends, I keep this at the forefront of everything that I do along with following the our companies policies and procedures. I have been fortunate enough to be part of a community where reaching out to those most vulnerable is always a priority. My mission lies in ensuring rights, promoting fairness, upholding equality, and advocating justice regardless of any circumstance.

Hayley Price
Review Officer, Mid-West Essex
With over 15 years of experience in the care sector, Hayley is dedicated to person-centred care and building meaningful relationships with clients and their families. In her role as Review Officer, she ensures care plans remain up to date and aligned with each individual’s evolving needs. Known for her compassion, professionalism and practical support, Hayley plays a key role in maintaining quality standards across the service. Her personal motto: “You’ve got this!”
Recruitment Officer – all things recruitment, including talent acquisition
3 years working in healthcare sector as a recruiter
Proud of working in a sector which is focused on helping people and providing care – gives me much more job satisfaction.
I enjoy meeting and interacting with people who are genuinely passionate about working in care – people that want to give back to the community
I initially joined the care sector as I wanted to try something new – now I can’t imagine not working in care. I feel happy to be apart of something meaningful

Tracey Pastfield
Care Coordinator, Mid-West Essex
With over 20 years of experience in the care sector and more than a decade at Forest Homecare, Tracey plays a vital role in coordinating care and managing schedules at the Mid-West branch. Starting out as a senior carer, she brings hands-on knowledge and a calm, compassionate approach to every part of her work. Tracey is known for her reliability, supportive nature, and commitment to both clients and carers. Her guiding motto: “I can achieve this.”
Recruitment Officer – all things recruitment, including talent acquisition
3 years working in healthcare sector as a recruiter
Proud of working in a sector which is focused on helping people and providing care – gives me much more job satisfaction.
I enjoy meeting and interacting with people who are genuinely passionate about working in care – people that want to give back to the community
I initially joined the care sector as I wanted to try something new – now I can’t imagine not working in care. I feel happy to be apart of something meaningful

Melanie Batchford
Admin Support
Since joining Forest Homecare two years ago, Melanie has been a key part of the team, helping to keep training, compliance, and admin tasks running smoothly. Known for her proactive attitude, calm professionalism, and attention to detail, she supports both carers and colleagues across the business. With a passion for teamwork and continuous learning, Melanie brings positivity and organisation to everything she does. Her motto: “I can do this.”
Recruitment Officer – all things recruitment, including talent acquisition
3 years working in healthcare sector as a recruiter
Proud of working in a sector which is focused on helping people and providing care – gives me much more job satisfaction.
I enjoy meeting and interacting with people who are genuinely passionate about working in care – people that want to give back to the community
I initially joined the care sector as I wanted to try something new – now I can’t imagine not working in care. I feel happy to be apart of something meaningful
Help is just a call away
Rural communities may face challenges accessing care. But local support is available to help make everyday life safer, more comfortable, and a little easier for your loved one.
NHS services
The NHS offers local transport facilities that can help your loved one attend appointments and stay connected to their care.
Council support
Through close collaboration with Essex County Council, we help families access care assessments and support services.
Charities
Local charities, such as UCAN in Dunmow, can offer extra support, companionship, and practical help.
Urgent help
UCAN also has a 2-hour community response team in case of urgent situations.
Staying connected with the community
Mid-West Essex has many lovely places to enjoy, whether it’s a peaceful stroll or a visit to a community centre. Every moment brings comfort, connection, and joy.
Local day centres
Spending time with others can make a real difference. These local day centres offer a safe, welcoming space to connect and share a smile.
- Highfields Dementia Day Centre (Chelmsford)
- Rowena Davey Day Centre (Great Dunmow)
- Stanley Wilson Lodge Day Centre (Saffron Walden)
- Stansted Day Centre (Stansted)
Inclusive activities
Staying active and engaged is a must for everyday well-being. These inclusive activities provide opportunities to get out, have fun, and feel part of the community.
- Walking football for people living with dementia – Chelmsford, Bishops Stortford
- Singing for the brain Alzheimer’s Society Choir
- Together in sound Dementia Choir – Salvation Army Hall, Saffron Walden 01799588545
- Age Concern Lunch Clubs, Mon-Fri 01245262589
- Essex 7 Hearts Group 1st & 3rd Thurs 10.30am – 12.00 – call back system 03331503456
- Rock Choir Dunmow
- Men’s Sheds
- Broomfield – Donna Hance 07729239613
- Barnston – Keith 07831779975
- Little Canfield – Mat Creed 07540222246.
- Bishops Stortford, Wed 10am – 4pm – John Palombo 07881504538
- Hatfield Heath – Mike Allen 07968066015
- Garden Rooms – Saffron Walden – 01799522772
- Stansted – Richard 07794268208
Attractions to visit
A simple day out can lift the spirit. These local spots are ideal for gentle outings, whether you’re enjoying the outdoors or taking in something new.
- Dunmow Museum
- Flitch Way for wheelchair friendly walks
- Chelmsford Museum Oaklands park
- Hylands Estate, Hylands Park, Chelmsford
- Audley End House & Gardens
- Great Eastern Manor
Our Partners
At the heart of the Uttlesford Community every day
Uttlesford Community Action Network (UCAN) is the heart and glue of the Uttlesford community. Our primary mission is reducing loneliness and isolation, and improving health and social care for the residents of Uttlesford.
UCAN helps people in need. We do this by responding to help requests from Uttlesford residents, providing opportunities for social inclusion and participation, and overcoming disadvantages.
Meet the team
Margaret introduces her team at the Mid-West Essex branch
Mid-West Essex home care questions
Where is the Mid-West Essex office located?
Our local address is the Millars, Hospital Approach, Broomfield, Chelmsford, CM1 7FA. Don’t hesitate to stop by our office and chat with the team.
What areas do you offer support services to?
Forest Homecare is located in Mid-West Essex. We take pride in supporting Chelmsford, Uttlesford, Great Dunmow, Saffron Walden, Stansted, and the surrounding villages.
Our team is dedicated to providing support where it is needed most, including rural areas. If you’re unsure whether we can support you, reach out to our team today. We’re always happy to answer any questions.
How do I contact the local office?
You can reach our Mid-Essex team by phone or email.
Call: 01245 442071
Email: manager.midwest@foresthomecare.co.uk
We’re here to help. Feel free to get in touch with any questions or to discuss your loved one’s care needs.

Helping loved ones live well in Mid-West Essex
Your loved one deserves compassionate, thoughtful care in the comfort of their own home. At Forest Homecare, we proudly support rural communities across Mid-West Essex, with trained care workers who are happy to travel to you.
We offer genuine, personalised care that fits your loved one’s life and routine. If they need extra support, get in touch with our team today.
- Mid-West Essex
The Millars, Hospital Approach, Broomfield, Chelmsford,
Essex, CM1 7FA